Are You Ghosting Your Customers After They Buy? | Chris Elliot

It is inherent to have successful engagement pre and post-sale, but...

Many ghost their customers or pop up every quarter for renewals or expansions.

And the consequences of those actions are heavy.

In this episode, I had a brutally honest conversation with Chris Elliot, Director of Corporate Security and Security Operations at SoFi, about his challenges, goals, what vendors do that piss him off, and the alternatives.

Chris previously worked in cybersecurity at the Walt Disney Company and before that, spent 23 years in the U.S. Army as a communication specialist, working on a variety of assignments from special operations to NATO, to the NSA.

He got into security while he was in the Army.

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